Effective Date: August 1, 2026
At Square One Lab Testing Solutions LLC, we are committed to providing professional, accurate, confidential, and compliant specimen collection and occupational health services. These policies are designed to ensure a safe, efficient, and transparent experience for our clients, employers, and testing partners.
Appointments are available by appointment and, when possible, on a walk-in basis.
Valid government-issued photo identification is required for most services.
Clients are responsible for providing accurate information at the time of scheduling.
Late arrivals may require rescheduling depending on availability.
Payment is due at the time services are rendered unless prior billing arrangements have been approved.
Accepted payment methods include:
Credit Cards
Debit Cards
Buy Now, Pay Later Options
Business Accounts
Approved Invoicing
Returned payments, declined transactions, or unpaid balances may result in additional administrative fees.
Because many services involve laboratory processing, chain-of-custody procedures, or third-party fees, all sales are final once:
A specimen has been collected.
Laboratory testing has begun.
A DNA or laboratory kit has been shipped.
Fingerprinting services have been completed.
A background screening request has been submitted.
This policy applies to all testing and collection services provided by Square One Lab Testing Solutions LLC.
Appointments cancelled at least 24 hours before the scheduled appointment may qualify for a partial refund, less a $25 administrative processing fee, provided no specimen collection or laboratory processing has begun.
No-show appointments are non-refundable.
Mobile services are available by appointment.
Mileage and travel fees must be paid before the appointment unless otherwise arranged.
Additional charges may apply for after-hours, weekend, holiday, emergency, or extended-distance appointments.
To protect client privacy and maintain a professional collection environment:
Only the individual being tested may enter the testing area.
Visitors, children, family members, and guests are not permitted unless legally required.
Clients are expected to treat staff respectfully.
Square One reserves the right to refuse service for disruptive, threatening, or inappropriate behavior.
For employer-requested testing:
Results are released only to the employer’s Designated Employer Representative (DER), Human Resources (HR) department, Medical Review Officer (MRO), Third-Party Administrator (TPA), or another authorized representative.
Results are not released directly to employees or donors.
DOT and non-DOT collections are performed in accordance with applicable regulations and client requirements.
For legal DNA collections:
Government-issued photo identification is required for all participants.
Chain-of-custody procedures are strictly followed.
Results are released only to the legally authorized recipient designated by the performing laboratory.
Accounts with approved payment arrangements must be paid in full before results are released, when permitted by the laboratory.
Square One Lab Testing Solutions LLC serves as a background screening facilitator.
Background reports are prepared by an authorized Consumer Reporting Agency (CRA).
Square One does not make hiring decisions or adverse employment decisions. Employers are responsible for complying with the Fair Credit Reporting Act (FCRA) and all applicable employment laws.
Clients receiving fingerprinting services must present valid government-issued identification.
Completed fingerprint cards and electronic submissions are processed according to the requirements of the requesting agency. Square One is not responsible for delays caused by government agencies or third-party processing entities.
Clients agree to contact Square One Lab Testing Solutions LLC before initiating a payment dispute or chargeback.
Improper chargebacks may result in:
Suspension of services
Collection activity
Recovery of administrative costs
Legal action when permitted by law
For questions regarding these policies, please contact:
Square One Lab Testing Solutions LLC
Durham, North Carolina
Phone: (919) 371-5000
Email: info@squareonelabtesting.com