Effective Date: August 1, 2026
Square One Lab Testing Solutions LLC (“Square One,” “Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, schedule an appointment, or use any of our services, including mobile and in-office specimen collection.
By using our website or services, you consent to the practices described in this Privacy Policy.
Depending on the services you request, we may collect the following information.
Full name
Date of birth
Mailing address
Email address
Telephone number
Government-issued photo identification
Employer information (when applicable)
When it is necessary to provide requested services, we may collect:
Drug and alcohol testing information
DNA specimen collection information
Fingerprinting appointment information
Occupational health screening information
Specimen collection documentation
Chain of Custody Forms (CCFs)
Alcohol Testing Forms (ATFs)
Other information required to complete authorized testing services
When applicable, we may collect:
Court orders
Immigration documentation
Employer authorization forms
DOT or non-DOT testing documentation
Other documentation required for legal or regulated testing
Payments are processed through secure third-party payment processors. Square One does not store complete debit cards, credit cards, or banking information on its servers.
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website pages visited
Date and time of visits
Cookies and website analytics information
Your information may be used to:
Schedule appointments
Verify identity
Perform specimen collection services
Coordinate testing with accredited laboratories
Facilitate background screening through authorized Consumer Reporting Agencies (CRAs)
Process payments
Communicate appointment reminders and service updates
Respond to questions and customer service requests
Maintain compliance with applicable federal, state, and local laws
Improve our website and customer experience
Square One Lab Testing Solutions LLC does not sell, rent, or trade your personal information.
Square One is committed to maintaining the privacy and confidentiality of client information. Depending on the service provided, your information may be protected by applicable federal and state privacy laws, contractual requirements, and industry standards.
Information is shared only with individuals or organizations authorized to receive it, including accredited laboratories, Medical Review Officers (MROs), Consumer Reporting Agencies (CRAs), employers, healthcare providers, government agencies, or other authorized parties as required to perform the requested service or comply with applicable law.
Your information may be disclosed only when:
You provide written authorization.
It is necessary to complete requested laboratory testing.
It is required for legal DNA testing.
It is required by court order, subpoena, or applicable law.
It is released to an employer’s Designated Employer Representative (DER), Human Resources representative, Medical Review Officer (MRO), Third-Party Administrator (TPA), or Substance Abuse Professional (SAP) for authorized workplace testing.
It is required to comply with DOT regulations or other governmental requirements.
Square One Lab Testing Solutions LLC maintains administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
Security measures include:
Password-protected systems
Secure electronic record storage
Limited employee access
Secure storage of paper records
Secure destruction of records when appropriate
Although we use commercially reasonable safeguards, no method of electronic transmission or storage is completely secure.
Records are retained for the period required by applicable federal and state laws, regulatory agencies, laboratory requirements, contractual obligations, and industry standards.
Once retention requirements have been satisfied, records are securely destroyed or permanently deleted.
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permitted
Request limitations on certain uses of your information
Withdraw consent for non-essential communications
Ask questions regarding how your information is used
Submit a complaint regarding privacy concerns
Our website may use cookies and similar technologies to:
Improve website performance
Remember user preferences
Measure website traffic
Enhance the user experience
Most web browsers allow you to disable cookies through your browser settings; however, doing so may affect certain website features.
Our website may include links to third-party websites, including laboratories, scheduling platforms, payment processors, and government agencies.
Square One Lab Testing Solutions LLC is not responsible for the privacy practices, security, or content of external websites.
We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or legal guardian.
Minor testing services require appropriate legal authorization and identification.
Square One Lab Testing Solutions LLC reserves the right to modify this Privacy Policy at any time.
Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Square One Lab Testing Solutions LLC
Durham, North Carolina
Phone: (919) 371-5000
Email: info@squareonelabtesting.com
Website: www.squareonelabtesting.com